Q.How do I pay for a Murtela purchase?
Ans. Murtela offers you multiple ways to pay securely. These include: 1. Debit and Credit Cards 2. Net banking 3. Pay Umoney
Q. How safe is it to use your debit/credit card or make an online payment on Murtela? CONFIRMATION PENDING FROM BANK ---;
Ans.We use the 3D Secure payment gateway for card payments and the Pay U payment gateway for netbanking. These are industry-standard secure payment methods so that we can ensure that all your online transactions at Murtela are processed in an extremely secure environment.
Q. What steps does Murtela take to prevent card fraud?
Ans. Our trusted online payment partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team: o When our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. o The ID documents help us ensure that the purchases were indeed made by a genuine card holder.
Q. What is the 3D Secure Password?
Ans.The 3D Secure password is an additional password that you’ll be asked to enter after entering your card details on the payment page. You’ll be redirected to your individual bank’s page where you'll have to enter the Verified by Visa password for Visa cards or SecureCode password for MasterCard cards. Your card-issuing bank will give this password to you and you should have this password prior to shopping on Murtela. Note: 3-D secure password has been made mandatory by the Reserve Bank of India to ensure safer online shopping. This will add an additional layer of security and thus, prevent misuse of a lost or stolen card, as the user will be unable to proceed unless they enter the password associated with your card, created by yourself and known only to you.
Q.What does the PayU Payment Gateway do?
Ans.The PayU payment gateway is one of the largest consumer payment processors in the world. It is a state-of the-art payment gateway that protects your account details when you shop on Murtela by encrypting sensitive information like your card number. It is VeriSign Secured and validated by Payment Card Industry compliant Control Code.
Q.Are there any hidden charges (Octroi or sales tax) when I make a purchase on Murtela?
Ans.There are no hidden charges when you make a purchase on Murtela. The prices listed for all the items are final and all-inclusive. The price you see on the order confirmation page is exactly what you pay. The final order total would also include the shipping and handling charges as applicable.
Q. How can I use Reward Points to pay for my order?
Ans. You need to be a registered Murtela customer to earn and spend using reward points. o When you click on the “place order” button, you are directed to a page where you can redeem any Reward Points or discount codes. o At this page, you will be shown how many Reward Points you have and their valuation. o You can use some or all of them to pay for your order. o If you do not have enough Reward Points, you can pay the remaining amount using any other form of payment. Note: Refer to our Reward Program Section to learn how to earn Reward Points
Q.How can I use a discount/coupon code on my order?
Ans. When you click on the “place order” button, you are directed to a page where you can redeem any reward points or discount codes. o On this page, you can enter the discount code and the respective discount will be applied to your order o You can then proceed to checkout and pay the remaining amount using any other form of payment. Note: Only one coupon code can be used on a single order. If you choose to cancel an order after applying a coupon code, it would not be usable for a later purchase. In case of suspected misuse of coupons, Murtela reserves the right to cancel orders
Q.What is Cash on Delivery?
Ans. If you are not comfortable making an online payment on Murtela.com, you can opt for the Cash on Delivery payment mode. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online. It is strictly a cash-only payment method. Rs 40 COD charges are applicable if your order total is less than Rs 249.
Q.How do I place a Cash on Delivery (COD) order?
Ans. All items that have the "Cash on Delivery Available" icon are valid for order by Cash on Delivery.Add the item(s) to your cart and proceed to checkout. When prompted to choose a payment option, select "Pay By Cash on Delivery". Enter the name and contact details of the person who would be receiving the COD order.Once verified and confirmed, your order will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment. Terms & Conditions: No Maximum Order Value Limit for COD. Rs 40 shipping charges for orders under Rs 249.
Q.Why is COD not available on my address Location?
Ans. Cash on Delivery (COD) option is not offered by our Courier partners at few serviceable locations. Also, COD option is not available on some of our products. Hence, based on your location and your choice of products, COD option may not be available to you. However, you can always opt for payment through Net Banking or Credit/Debit Card.